Rethinking CRM with AI Agents :)

Traditional CRM tools require constant manual input. With Odoo Console's AI agent threads, you can delegate routine CRM tasks to autonomous agents that work around the clock.

Meet the Agents

• Aura — Handles initial lead qualification and outreach. She reviews incoming leads, scores them based on your criteria, and drafts personalized responses.
• Silas — Focuses on deal closing. He monitors pipeline stages, identifies stalled opportunities, and suggests next actions.
• Elara — Manages customer support workflows. She indexes support tickets, routes them to the right team, and tracks resolution times.

How It Works

Each agent operates within a thread — a persistent conversation that tracks decisions, actions, and outcomes. You can:

• Review agent decisions before they execute
• Approve or reject escalations
• Take over a thread manually when needed
• Set rules and boundaries for autonomous operation

The Human-in-the-Loop Advantage

Unlike fully autonomous systems, Odoo Console keeps you in control. Agents flag important decisions for your review, ensuring that critical business actions always have human oversight.